Terms of Service

Ordering & Payment

Our online store is generally available 24 hours a day. However, the store may occasionally be unavailable due to maintenance. Orders can only be placed while the store is available.

To make a purchase through Auto Glanz Europe, you must be at least 18 years old and have a valid payment method accepted by us. If you are under 18, you may only make a purchase with the consent of your legal guardian or if you otherwise have the legal right to enter into the purchase.

We accept Dankort, Visa and Mastercard, including Danish and international cards and Visa/Dankort. Payment can also be made using MobilePay, Apple Pay and Google Pay.

You select the products you wish to purchase and add them to your shopping cart. You can change the contents of your cart and review the products and prices until you place your order. Any additional charges, such as shipping costs, will be calculated before payment.

When you are ready to order, proceed to checkout and enter the required information, including your name, address, email address, telephone number, payment method and delivery method.

You can change the contents of your shopping cart until you confirm your purchase by clicking “Place Order”.

Payment will normally only be charged when your order is dispatched.

For products made to order, payment will be charged when we receive your order.

Product Information

We reserve the right to correct printing errors and price changes, and products may become sold out.

For safety reasons, we always recommend replacing the original cap on bottles after use. This is particularly important for products supplied with child-resistant caps.

If a product is pictured with a spray head attached, a spray head will be included. However, we cannot guarantee that it will be identical to the one shown in the product image.

Prices

Prices on Auto Glanz Europe are displayed in the applicable currency based on the country or market selected by the customer.

Prices may be updated on an ongoing basis. The applicable price is the price displayed for the selected country or market at the time of purchase.

Offers and promotional prices apply from the date they are published and do not apply retroactively.

If one or more products are reduced as part of a sale or promotion, excluding queue offers and limited-quantity offers, the following applies:

If you purchased the product within the previous 7 days, you may request a refund of the price difference.
If the purchase was made 7–14 days earlier, you may receive a credit for the price difference.
If more than 14 days have passed, our standard return policy applies.

The difference is calculated between the previous and current price of each individual product.

Complaints & Defective Products

When shopping through Auto Glanz Europe, you have a 24-month right to make a claim regarding defects.

Depending on the circumstances, you may be entitled to have the product repaired or replaced, receive a refund, or receive a reduction in the purchase price.

The claim must be justified, and the defect must not have been caused by incorrect use, normal wear and tear, or other damaging behaviour.

You must notify us within a reasonable period of time after discovering the defect. We recommend contacting us as soon as possible and within 2 months of discovering the issue.

Claims can be submitted by contacting our customer service. Further instructions will be provided depending on the specific case.

Products relating to a claim must be sent to:

Auto Glanz Europe
Nåbyvej 10
4160 Herlufmagle
Denmark

When returning a product, please provide as much detail as possible about the issue. You may use our return form. This is not mandatory, but it will help us process your claim more efficiently.

Auto Glanz Europe is not liable for damage caused by products that have been used incorrectly, without appropriate equipment or protective equipment, or on materials or surfaces for which the product is unsuitable.

It is your responsibility to ensure that a product is suitable for the intended material or surface. We always recommend carrying out a spot test to check the product's suitability and effect before use.

If your claim is justified, we will reimburse your reasonable return shipping costs.

If the claim is not justified, you are responsible for transportation costs, including our costs of returning the product after inspection. We may also charge a fee for inspecting the product.

If the product is sent to an external workshop for troubleshooting and no fault is found, or the fault is not covered by the right to make a claim, a fee may be charged for inspection and handling.

Products must always be securely packaged when returned. Please retain your shipping receipt, information about shipping costs and any tracking number.

We do not accept parcels sent cash on delivery (COD), to parcel shops or similar collection points.

Product Compatibility

Auto Glanz Europe may provide tools or information to help determine whether products are suitable for a particular vehicle.

Any compatibility information provided is for guidance only, and we always recommend following the vehicle manufacturer's instructions.

Auto Glanz Europe accepts no responsibility for the use of products that prove to be incompatible with the selected vehicle.

Use of Artificial Intelligence (AI)

We use artificial intelligence (AI) to a limited extent as a supporting tool for content creation, visual elements and improvements to webshop functionality, including search and product presentation.

AI is used solely as a support tool and does not make independent decisions.

All products continue to be selected and recommended by our experts, and AI has no influence on product selection. Personal advice and customer service are provided by our employees.

We aim to ensure that all content is accurate and up to date. However, AI-assisted content may occasionally contain errors. In the event of discrepancies, the remaining Terms of Service and applicable legislation will prevail.

Special Terms for Business Customers

Auto Glanz Europe makes the latest Safety Data Sheets (SDS) available to its customers.

As a business customer, you are responsible for obtaining and reviewing the relevant Safety Data Sheets.

For purchases made as a business, the right of withdrawal, return policy and right to a refund do not apply.

Business purchases are subject to a reduced 6-month right to make a claim, calculated from the date of purchase.

Governing Law & Jurisdiction

Purchases made through Auto Glanz Europe are governed by Danish law.

Any disputes shall be settled by the ordinary Danish courts.

Last updated: 16 September 2026

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